40 lines
1.4 KiB
HTML
40 lines
1.4 KiB
HTML
<h1>Late Return Detected - Action Required</h1>
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<p>Hello Customer Service Team,</p>
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<p>A late return has been reported and requires manual processing:</p>
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<div class="info-box">
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<p><strong>Rental ID:</strong> {{rentalId}}</p>
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<p><strong>Item:</strong> {{itemName}}</p>
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<p><strong>Owner:</strong> {{ownerName}} ({{ownerEmail}})</p>
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<p><strong>Renter:</strong> {{renterName}} ({{renterEmail}})</p>
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</div>
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<h2>Return Details</h2>
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<div class="alert-box">
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<p><strong>Scheduled End:</strong> {{scheduledEnd}}</p>
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<p><strong>Actual Return:</strong> {{actualReturn}}</p>
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<p><strong>Hours Late:</strong> {{hoursLate}}</p>
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<p><strong>Calculated Late Fee:</strong> ${{lateFee}}</p>
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</div>
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<h2>Next Steps</h2>
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<p>Please follow this process:</p>
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<ol style="color: #495057; margin: 20px 0; padding-left: 20px;">
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<li>Send an email to the renter ({{renterEmail}}) confirming the late return details</li>
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<li>Include the calculated late fee amount and reason for the charge</li>
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<li>Provide the renter with 48 hours to respond</li>
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<li>If the renter agrees or does not respond within 48 hours, manually charge the late fee through the Stripe dashboard</li>
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<li>If the renter disputes, review the case and take appropriate action</li>
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</ol>
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<div class="info-box">
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<p><strong>Note:</strong> The late fee has NOT been automatically charged. Manual processing is required.</p>
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</div>
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<p>Thank you for your attention to this matter.</p>
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