Lost Item Claim Filed - Action Required

Hello Customer Service Team,

A lost item claim has been filed by an item owner and requires review and processing:

Rental ID: {{rentalId}}

Item: {{itemName}}

Owner: {{ownerName}} ({{ownerEmail}})

Renter: {{renterName}} ({{renterEmail}})

Lost Item Details

Reported Lost At: {{reportedAt}}

Scheduled Return Date: {{scheduledReturnDate}}

Replacement Cost: ${{replacementCost}}

Next Steps

Please follow this process:

  1. Review the lost item claim and rental history
  2. Send an email to the renter ({{renterEmail}}) with the lost item claim details
  3. Include the replacement cost amount: ${{replacementCost}}
  4. Request the renter's response and provide 48 hours to reply
  5. If the renter agrees or does not respond within 48 hours, manually charge the replacement cost through the Stripe dashboard
  6. If the renter disputes and claims they returned the item, open a formal dispute case and review evidence from both parties
  7. Request proof of return from the renter if they dispute the claim

Note: The replacement fee has NOT been automatically charged. Manual review and processing is required.

Thank you for your attention to this matter.