Late Return Detected - Action Required

Hello Customer Service Team,

A late return has been reported and requires manual processing:

Rental ID: {{rentalId}}

Item: {{itemName}}

Owner: {{ownerName}} ({{ownerEmail}})

Renter: {{renterName}} ({{renterEmail}})

Return Details

Scheduled End: {{scheduledEnd}}

Actual Return: {{actualReturn}}

Hours Late: {{hoursLate}}

Calculated Late Fee: ${{lateFee}}

Next Steps

Please follow this process:

  1. Send an email to the renter ({{renterEmail}}) confirming the late return details
  2. Include the calculated late fee amount and reason for the charge
  3. Provide the renter with 48 hours to respond
  4. If the renter agrees or does not respond within 48 hours, manually charge the late fee through the Stripe dashboard
  5. If the renter disputes, review the case and take appropriate action

Note: The late fee has NOT been automatically charged. Manual processing is required.

Thank you for your attention to this matter.