Damage Report Filed - Action Required

Hello Customer Service Team,

A damage report has been filed by an item owner and requires review and processing:

Rental ID: {{rentalId}}

Item: {{itemName}}

Owner: {{ownerName}} ({{ownerEmail}})

Renter: {{renterName}} ({{renterEmail}})

Damage Details

Description:

{{damageDescription}}

Can item be fixed? {{canBeFixed}}

{{#if repairCost}}

Repair Cost: ${{repairCost}}

{{/if}}

Needs replacement? {{needsReplacement}}

{{#if replacementCost}}

Replacement Cost: ${{replacementCost}}

{{/if}}

Proof of Ownership Provided: {{hasProofOfOwnership}}

Fee Summary

{{feeTypeDescription}}: ${{damageFee}}

{{#if lateFee}}

Late Return Fee: ${{lateFee}}

{{/if}}

Total Additional Fees: ${{totalFees}}

Next Steps

Please follow this process:

  1. Review the damage description and supporting documentation (photos, proof of ownership)
  2. Send an email to the renter ({{renterEmail}}) with the damage claim details
  3. Include the calculated damage fee amount and breakdown
  4. Request the renter's response and provide 48 hours to reply
  5. If the renter agrees or does not respond within 48 hours, manually charge the damage fee through the Stripe dashboard
  6. If the renter disputes, open a formal dispute case and review evidence from both parties
  7. Consider requesting additional documentation if needed (repair receipts, replacement invoices)

Note: The damage fees have NOT been automatically charged. Manual review and processing is required.

Thank you for your attention to this matter.