handling stripe disputes/chargeback where renter disputes the charge through their credit card company or bank
This commit is contained in:
jackiettran
359
backend/templates/emails/disputeLostAlertToAdmin.html
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359
backend/templates/emails/disputeLostAlertToAdmin.html
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="utf-8" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0" />
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<meta http-equiv="X-UA-Compatible" content="IE=edge" />
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<title>Dispute Lost - Manual Review Required - Village Share</title>
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<style>
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/* Reset styles */
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body,
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table,
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td,
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p,
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a,
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li,
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blockquote {
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-webkit-text-size-adjust: 100%;
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-ms-text-size-adjust: 100%;
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}
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table,
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td {
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mso-table-lspace: 0pt;
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mso-table-rspace: 0pt;
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}
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img {
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-ms-interpolation-mode: bicubic;
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}
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/* Base styles */
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body {
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margin: 0;
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padding: 0;
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width: 100% !important;
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min-width: 100%;
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height: 100%;
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background-color: #f8f9fa;
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font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
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Oxygen, Ubuntu, Cantarell, sans-serif;
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line-height: 1.6;
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color: #212529;
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}
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/* Container */
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.email-container {
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max-width: 600px;
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margin: 0 auto;
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background-color: #ffffff;
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border-radius: 8px;
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overflow: hidden;
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box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
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}
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/* Header */
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.header {
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background: linear-gradient(135deg, #721c24 0%, #491217 100%);
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padding: 40px 30px;
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text-align: center;
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}
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.logo {
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font-size: 32px;
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font-weight: 700;
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color: #ffffff;
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text-decoration: none;
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letter-spacing: -1px;
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}
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.tagline {
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color: #f8d7da;
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font-size: 14px;
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margin-top: 8px;
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}
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/* Content */
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.content {
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padding: 40px 30px;
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}
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.content h1 {
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font-size: 24px;
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font-weight: 600;
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margin: 0 0 20px 0;
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color: #212529;
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}
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.content h2 {
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font-size: 20px;
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font-weight: 600;
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margin: 30px 0 15px 0;
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color: #495057;
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}
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.content p {
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margin: 0 0 16px 0;
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color: #6c757d;
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line-height: 1.6;
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}
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.content strong {
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color: #495057;
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}
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/* Critical alert box */
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.critical-alert {
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background-color: #f8d7da;
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border: 2px solid #dc3545;
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padding: 20px;
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margin: 20px 0;
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border-radius: 6px;
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text-align: center;
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}
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.critical-alert p {
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margin: 0;
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color: #721c24;
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font-weight: 600;
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font-size: 16px;
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}
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/* Loss display */
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.loss-display {
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background: linear-gradient(135deg, #dc3545 0%, #c82333 100%);
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padding: 30px;
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border-radius: 8px;
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text-align: center;
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margin: 30px 0;
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box-shadow: 0 4px 12px rgba(220, 53, 69, 0.3);
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}
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.loss-label {
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color: #ffffff;
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font-size: 14px;
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text-transform: uppercase;
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letter-spacing: 1px;
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margin-bottom: 10px;
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}
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.loss-amount {
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color: #ffffff;
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font-size: 48px;
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font-weight: 700;
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margin: 0;
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line-height: 1;
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}
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.loss-subtitle {
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color: #f8d7da;
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font-size: 14px;
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margin-top: 10px;
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}
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/* Info box */
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.info-box {
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background-color: #fff3cd;
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border-left: 4px solid #ffc107;
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padding: 20px;
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margin: 20px 0;
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border-radius: 0 6px 6px 0;
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}
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.info-box p {
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margin: 0 0 10px 0;
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color: #856404;
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}
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.info-box p:last-child {
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margin-bottom: 0;
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}
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/* Info table */
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.info-table {
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width: 100%;
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border-collapse: collapse;
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margin: 20px 0;
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background-color: #f8f9fa;
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border-radius: 6px;
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overflow: hidden;
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}
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.info-table th,
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.info-table td {
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padding: 15px;
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text-align: left;
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border-bottom: 1px solid #dee2e6;
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}
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.info-table th {
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background-color: #e9ecef;
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font-weight: 600;
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color: #495057;
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width: 50%;
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}
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.info-table td {
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color: #6c757d;
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}
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.info-table tr:last-child td {
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border-bottom: none;
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}
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/* Action list */
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.action-list {
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background-color: #e7f3ff;
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border-left: 4px solid #0066cc;
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padding: 20px;
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margin: 20px 0;
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border-radius: 0 6px 6px 0;
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}
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.action-list h3 {
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margin: 0 0 15px 0;
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color: #004085;
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font-size: 16px;
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}
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.action-list ol {
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margin: 0;
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padding-left: 20px;
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color: #004085;
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}
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.action-list li {
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margin-bottom: 10px;
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}
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.action-list li:last-child {
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margin-bottom: 0;
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}
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/* Footer */
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.footer {
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background-color: #f8f9fa;
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padding: 30px;
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text-align: center;
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border-top: 1px solid #e9ecef;
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}
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.footer p {
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margin: 0 0 10px 0;
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font-size: 14px;
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color: #6c757d;
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}
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.footer a {
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color: #667eea;
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text-decoration: none;
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}
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.footer a:hover {
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text-decoration: underline;
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}
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/* Responsive */
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@media only screen and (max-width: 600px) {
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.email-container {
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margin: 0;
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border-radius: 0;
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}
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.header,
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.content,
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.footer {
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padding: 20px;
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}
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.logo {
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font-size: 28px;
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}
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.content h1 {
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font-size: 22px;
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}
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.loss-amount {
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font-size: 36px;
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}
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.info-table th,
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.info-table td {
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padding: 10px;
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font-size: 14px;
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}
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}
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</style>
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</head>
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<body>
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<div class="email-container">
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<div class="header">
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<div class="logo">Village Share</div>
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<div class="tagline">Dispute Lost - Manual Review Required</div>
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</div>
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<div class="content">
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<h1>Dispute Lost - Owner Already Paid</h1>
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<div class="critical-alert">
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<p>
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MANUAL REVIEW REQUIRED: The platform has lost this dispute, but the
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owner has already received their payout.
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</p>
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</div>
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<div class="loss-display">
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<div class="loss-label">Platform Loss</div>
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<div class="loss-amount">${{amount}}</div>
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<div class="loss-subtitle">Dispute lost - funds returned to renter</div>
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</div>
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<h2>Financial Impact</h2>
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<table class="info-table">
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<tr>
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<th>Rental ID</th>
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<td>{{rentalId}}</td>
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</tr>
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<tr>
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<th>Disputed Amount Lost</th>
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<td style="color: #dc3545"><strong>${{amount}}</strong></td>
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</tr>
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<tr>
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<th>Owner Payout (already sent)</th>
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<td>${{ownerPayoutAmount}}</td>
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</tr>
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</table>
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<h2>Owner Information</h2>
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<div class="info-box">
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<p><strong>Name:</strong> {{ownerName}}</p>
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<p><strong>Email:</strong> {{ownerEmail}}</p>
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</div>
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<div class="action-list">
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<h3>Recommended Actions</h3>
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<ol>
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<li>Review the dispute details in Stripe Dashboard</li>
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<li>Assess whether to pursue clawback from owner's future payouts</li>
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<li>Document the decision and reasoning</li>
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<li>If clawback approved, contact owner before deducting</li>
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</ol>
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</div>
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<p style="color: #6c757d; font-size: 14px">
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This alert was sent because the dispute was lost after the owner had
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already received their bank deposit. Manual review is required to
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determine next steps.
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</p>
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</div>
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<div class="footer">
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<p><strong>Village Share - Admin Alert</strong></p>
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<p>
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This is an automated notification about a dispute loss requiring
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manual review.
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</p>
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<p>© 2025 Village Share. All rights reserved.</p>
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</div>
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</div>
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</body>
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</html>
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