handling stripe disputes/chargeback where renter disputes the charge through their credit card company or bank
This commit is contained in:
jackiettran
@@ -0,0 +1,18 @@
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"use strict";
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module.exports = {
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up: async (queryInterface, Sequelize) => {
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// Add 'on_hold' to the existing payoutStatus enum
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await queryInterface.sequelize.query(`
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ALTER TYPE "enum_Rentals_payoutStatus" ADD VALUE IF NOT EXISTS 'on_hold';
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`);
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},
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down: async (queryInterface, Sequelize) => {
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// Note: PostgreSQL doesn't support removing enum values directly
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// This would require recreating the enum type
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console.log(
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"Cannot remove enum value - manual intervention required if rollback needed"
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);
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},
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};
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@@ -0,0 +1,57 @@
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"use strict";
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module.exports = {
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up: async (queryInterface, Sequelize) => {
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await queryInterface.addColumn("Rentals", "stripeDisputeStatus", {
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type: Sequelize.ENUM("open", "won", "lost", "warning_closed"),
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allowNull: true,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeId", {
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type: Sequelize.STRING,
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allowNull: true,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeReason", {
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type: Sequelize.STRING,
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allowNull: true,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeAmount", {
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type: Sequelize.INTEGER,
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allowNull: true,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeCreatedAt", {
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type: Sequelize.DATE,
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allowNull: true,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeEvidenceDueBy", {
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type: Sequelize.DATE,
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allowNull: true,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeClosedAt", {
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type: Sequelize.DATE,
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allowNull: true,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeLost", {
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type: Sequelize.BOOLEAN,
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defaultValue: false,
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});
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await queryInterface.addColumn("Rentals", "stripeDisputeLostAmount", {
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type: Sequelize.INTEGER,
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allowNull: true,
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});
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},
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down: async (queryInterface) => {
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await queryInterface.removeColumn("Rentals", "stripeDisputeStatus");
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await queryInterface.removeColumn("Rentals", "stripeDisputeId");
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await queryInterface.removeColumn("Rentals", "stripeDisputeReason");
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await queryInterface.removeColumn("Rentals", "stripeDisputeAmount");
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await queryInterface.removeColumn("Rentals", "stripeDisputeCreatedAt");
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await queryInterface.removeColumn("Rentals", "stripeDisputeEvidenceDueBy");
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await queryInterface.removeColumn("Rentals", "stripeDisputeClosedAt");
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await queryInterface.removeColumn("Rentals", "stripeDisputeLost");
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await queryInterface.removeColumn("Rentals", "stripeDisputeLostAmount");
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await queryInterface.sequelize.query(
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'DROP TYPE IF EXISTS "enum_Rentals_stripeDisputeStatus";'
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);
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},
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};
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@@ -71,7 +71,7 @@ const Rental = sequelize.define("Rental", {
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allowNull: false,
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},
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payoutStatus: {
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type: DataTypes.ENUM("pending", "completed", "failed"),
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type: DataTypes.ENUM("pending", "completed", "failed", "on_hold"),
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allowNull: true,
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},
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payoutProcessedAt: {
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@@ -94,6 +94,43 @@ const Rental = sequelize.define("Rental", {
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bankDepositFailureCode: {
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type: DataTypes.STRING,
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},
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// Dispute tracking fields (for tracking Stripe payment disputes/chargebacks)
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stripeDisputeStatus: {
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type: DataTypes.ENUM("open", "won", "lost", "warning_closed"),
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allowNull: true,
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},
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stripeDisputeId: {
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type: DataTypes.STRING,
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allowNull: true,
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},
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stripeDisputeReason: {
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type: DataTypes.STRING,
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allowNull: true,
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},
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stripeDisputeAmount: {
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type: DataTypes.INTEGER,
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allowNull: true,
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},
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stripeDisputeCreatedAt: {
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type: DataTypes.DATE,
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allowNull: true,
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},
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stripeDisputeEvidenceDueBy: {
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type: DataTypes.DATE,
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allowNull: true,
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},
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stripeDisputeClosedAt: {
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type: DataTypes.DATE,
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allowNull: true,
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},
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stripeDisputeLost: {
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type: DataTypes.BOOLEAN,
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defaultValue: false,
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},
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stripeDisputeLostAmount: {
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type: DataTypes.INTEGER,
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allowNull: true,
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},
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// Refund tracking fields
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refundAmount: {
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type: DataTypes.DECIMAL(10, 2),
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@@ -1,5 +1,6 @@
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const express = require("express");
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const StripeWebhookService = require("../services/stripeWebhookService");
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const DisputeService = require("../services/disputeService");
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const logger = require("../utils/logger");
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const router = express.Router();
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@@ -70,6 +71,18 @@ router.post("/", async (req, res) => {
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);
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break;
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case "charge.dispute.created":
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// Renter disputed a charge with their bank
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await DisputeService.handleDisputeCreated(event.data.object);
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break;
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case "charge.dispute.closed":
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case "charge.dispute.funds_reinstated":
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case "charge.dispute.funds_withdrawn":
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// Dispute was resolved (won, lost, or warning closed)
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await DisputeService.handleDisputeClosed(event.data.object);
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break;
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default:
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logger.info("Unhandled webhook event type", { type: event.type });
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}
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162
backend/services/disputeService.js
Normal file
162
backend/services/disputeService.js
Normal file
@@ -0,0 +1,162 @@
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const { Rental, User, Item } = require("../models");
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const emailServices = require("./email");
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const logger = require("../utils/logger");
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class DisputeService {
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/**
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* Handle charge.dispute.created webhook
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* Called when a renter disputes a charge with their bank
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* @param {Object} dispute - The Stripe dispute object from the webhook
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* @returns {Object} Processing result
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*/
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static async handleDisputeCreated(dispute) {
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const paymentIntentId = dispute.payment_intent;
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logger.info("Processing dispute.created webhook", {
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disputeId: dispute.id,
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paymentIntentId,
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reason: dispute.reason,
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amount: dispute.amount,
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});
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const rental = await Rental.findOne({
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where: { stripePaymentIntentId: paymentIntentId },
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include: [
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{ model: User, as: "owner" },
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{ model: User, as: "renter" },
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{ model: Item, as: "item" },
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],
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});
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if (!rental) {
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logger.warn("Dispute received for unknown rental", {
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paymentIntentId,
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disputeId: dispute.id,
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});
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return { processed: false, reason: "rental_not_found" };
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}
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// Update rental with dispute info
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await rental.update({
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stripeDisputeStatus: "open",
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stripeDisputeId: dispute.id,
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stripeDisputeReason: dispute.reason,
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stripeDisputeAmount: dispute.amount,
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stripeDisputeCreatedAt: new Date(dispute.created * 1000),
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stripeDisputeEvidenceDueBy: new Date(
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dispute.evidence_details.due_by * 1000
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),
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});
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// Pause payout if not yet deposited to owner's bank
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if (rental.bankDepositStatus !== "paid") {
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await rental.update({ payoutStatus: "on_hold" });
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logger.info("Payout placed on hold due to dispute", {
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rentalId: rental.id,
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});
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}
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// Send admin notification
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await emailServices.payment.sendDisputeAlertEmail({
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rentalId: rental.id,
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amount: dispute.amount / 100,
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reason: dispute.reason,
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evidenceDueBy: new Date(dispute.evidence_details.due_by * 1000),
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renterEmail: rental.renter?.email,
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renterName: rental.renter?.firstName,
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ownerEmail: rental.owner?.email,
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ownerName: rental.owner?.firstName,
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itemName: rental.item?.name,
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});
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logger.warn("Dispute created for rental", {
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rentalId: rental.id,
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disputeId: dispute.id,
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reason: dispute.reason,
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evidenceDueBy: dispute.evidence_details.due_by,
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});
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return { processed: true, rentalId: rental.id };
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}
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/**
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* Handle dispute closed events (won, lost, or warning_closed)
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* Called for: charge.dispute.closed, charge.dispute.funds_reinstated, charge.dispute.funds_withdrawn
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* @param {Object} dispute - The Stripe dispute object from the webhook
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* @returns {Object} Processing result
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*/
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static async handleDisputeClosed(dispute) {
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logger.info("Processing dispute closed webhook", {
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disputeId: dispute.id,
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status: dispute.status,
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});
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const rental = await Rental.findOne({
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where: { stripeDisputeId: dispute.id },
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include: [{ model: User, as: "owner" }],
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});
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if (!rental) {
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logger.warn("Dispute closed for unknown rental", {
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disputeId: dispute.id,
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});
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return { processed: false, reason: "rental_not_found" };
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}
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const won = dispute.status === "won";
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await rental.update({
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stripeDisputeStatus: dispute.status, // 'won', 'lost', 'warning_closed'
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stripeDisputeClosedAt: new Date(),
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});
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// If we won the dispute, resume payout if it was on hold
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if (won && rental.payoutStatus === "on_hold") {
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await rental.update({ payoutStatus: "pending" });
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logger.info("Payout resumed after winning dispute", {
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rentalId: rental.id,
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});
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}
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// If we lost, record the loss amount
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if (!won && dispute.status === "lost") {
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await rental.update({
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stripeDisputeLost: true,
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stripeDisputeLostAmount: dispute.amount,
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});
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logger.warn("Dispute lost", {
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rentalId: rental.id,
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amount: dispute.amount,
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});
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// If owner was already paid, flag for manual review
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if (rental.bankDepositStatus === "paid") {
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await emailServices.payment.sendDisputeLostAlertEmail({
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rentalId: rental.id,
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amount: dispute.amount / 100,
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ownerAlreadyPaid: true,
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ownerPayoutAmount: rental.payoutAmount,
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ownerEmail: rental.owner?.email,
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ownerName: rental.owner?.firstName,
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});
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logger.warn(
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"Dispute lost - owner already paid, flagged for manual review",
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{
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rentalId: rental.id,
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payoutAmount: rental.payoutAmount,
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}
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);
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}
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}
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logger.info("Dispute closed", {
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rentalId: rental.id,
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disputeId: dispute.id,
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outcome: dispute.status,
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});
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return { processed: true, won, rentalId: rental.id };
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}
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}
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module.exports = DisputeService;
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@@ -104,6 +104,9 @@ class TemplateManager {
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"forumCommentDeletionToAuthor.html",
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"paymentDeclinedToRenter.html",
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"paymentMethodUpdatedToOwner.html",
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"payoutFailedToOwner.html",
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"disputeAlertToAdmin.html",
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"disputeLostAlertToAdmin.html",
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"userBannedNotification.html",
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];
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@@ -1,5 +1,6 @@
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const EmailClient = require("../core/EmailClient");
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const TemplateManager = require("../core/TemplateManager");
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const { formatEmailDate } = require("../core/emailUtils");
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/**
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* PaymentEmailService handles payment-related emails
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@@ -171,6 +172,120 @@ class PaymentEmailService {
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return { success: false, error: error.message };
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}
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}
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/**
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* Send dispute alert to platform admin
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* Called when a new dispute is opened
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* @param {Object} disputeData - Dispute information
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* @param {string} disputeData.rentalId - Rental ID
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* @param {number} disputeData.amount - Disputed amount in dollars
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* @param {string} disputeData.reason - Stripe dispute reason code
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* @param {Date} disputeData.evidenceDueBy - Evidence submission deadline
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* @param {string} disputeData.renterEmail - Renter's email
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* @param {string} disputeData.renterName - Renter's name
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* @param {string} disputeData.ownerEmail - Owner's email
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* @param {string} disputeData.ownerName - Owner's name
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* @param {string} disputeData.itemName - Item name
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* @returns {Promise<{success: boolean, messageId?: string, error?: string}>}
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*/
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async sendDisputeAlertEmail(disputeData) {
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if (!this.initialized) {
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await this.initialize();
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}
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try {
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const variables = {
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rentalId: disputeData.rentalId,
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itemName: disputeData.itemName || "Unknown Item",
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amount: disputeData.amount.toFixed(2),
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reason: this.formatDisputeReason(disputeData.reason),
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evidenceDueBy: formatEmailDate(disputeData.evidenceDueBy),
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renterName: disputeData.renterName || "Unknown",
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renterEmail: disputeData.renterEmail || "Unknown",
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ownerName: disputeData.ownerName || "Unknown",
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ownerEmail: disputeData.ownerEmail || "Unknown",
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};
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const htmlContent = await this.templateManager.renderTemplate(
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"disputeAlertToAdmin",
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variables
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);
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// Send to admin email (configure in env)
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const adminEmail = process.env.ADMIN_EMAIL || process.env.SES_FROM_EMAIL;
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return await this.emailClient.sendEmail(
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adminEmail,
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`URGENT: Payment Dispute - Rental #${disputeData.rentalId}`,
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htmlContent
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);
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} catch (error) {
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console.error("Failed to send dispute alert email:", error);
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return { success: false, error: error.message };
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}
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}
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/**
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* Send alert when dispute is lost and owner was already paid
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* Flags for manual review to decide on potential clawback
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* @param {Object} disputeData - Dispute information
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* @param {string} disputeData.rentalId - Rental ID
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* @param {number} disputeData.amount - Lost dispute amount in dollars
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* @param {number} disputeData.ownerPayoutAmount - Amount already paid to owner
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* @param {string} disputeData.ownerEmail - Owner's email
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* @param {string} disputeData.ownerName - Owner's name
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* @returns {Promise<{success: boolean, messageId?: string, error?: string}>}
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*/
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async sendDisputeLostAlertEmail(disputeData) {
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if (!this.initialized) {
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await this.initialize();
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}
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try {
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const variables = {
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rentalId: disputeData.rentalId,
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amount: disputeData.amount.toFixed(2),
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ownerPayoutAmount: parseFloat(disputeData.ownerPayoutAmount || 0).toFixed(2),
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ownerName: disputeData.ownerName || "Unknown",
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ownerEmail: disputeData.ownerEmail || "Unknown",
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};
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const htmlContent = await this.templateManager.renderTemplate(
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"disputeLostAlertToAdmin",
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variables
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);
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const adminEmail = process.env.ADMIN_EMAIL || process.env.SES_FROM_EMAIL;
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return await this.emailClient.sendEmail(
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adminEmail,
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`ACTION REQUIRED: Dispute Lost - Owner Already Paid - Rental #${disputeData.rentalId}`,
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htmlContent
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);
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} catch (error) {
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console.error("Failed to send dispute lost alert email:", error);
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return { success: false, error: error.message };
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}
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}
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/**
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* Format Stripe dispute reason codes to human-readable text
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* @param {string} reason - Stripe dispute reason code
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* @returns {string} Human-readable reason
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*/
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formatDisputeReason(reason) {
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const reasonMap = {
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duplicate: "Duplicate charge",
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fraudulent: "Fraudulent transaction",
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subscription_canceled: "Subscription canceled",
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product_unacceptable: "Product unacceptable",
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product_not_received: "Product not received",
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unrecognized: "Unrecognized charge",
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credit_not_processed: "Credit not processed",
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general: "General dispute",
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};
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return reasonMap[reason] || reason || "Unknown reason";
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}
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}
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module.exports = PaymentEmailService;
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354
backend/templates/emails/disputeAlertToAdmin.html
Normal file
354
backend/templates/emails/disputeAlertToAdmin.html
Normal file
@@ -0,0 +1,354 @@
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<!DOCTYPE html>
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<html lang="en">
|
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<head>
|
||||
<meta charset="utf-8" />
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
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<meta http-equiv="X-UA-Compatible" content="IE=edge" />
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<title>Payment Dispute Alert - Village Share</title>
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<style>
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||||
/* Reset styles */
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||||
body,
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||||
table,
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td,
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||||
p,
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||||
a,
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||||
li,
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||||
blockquote {
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||||
-webkit-text-size-adjust: 100%;
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||||
-ms-text-size-adjust: 100%;
|
||||
}
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||||
table,
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td {
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mso-table-lspace: 0pt;
|
||||
mso-table-rspace: 0pt;
|
||||
}
|
||||
img {
|
||||
-ms-interpolation-mode: bicubic;
|
||||
}
|
||||
|
||||
/* Base styles */
|
||||
body {
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
width: 100% !important;
|
||||
min-width: 100%;
|
||||
height: 100%;
|
||||
background-color: #f8f9fa;
|
||||
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
|
||||
Oxygen, Ubuntu, Cantarell, sans-serif;
|
||||
line-height: 1.6;
|
||||
color: #212529;
|
||||
}
|
||||
|
||||
/* Container */
|
||||
.email-container {
|
||||
max-width: 600px;
|
||||
margin: 0 auto;
|
||||
background-color: #ffffff;
|
||||
border-radius: 8px;
|
||||
overflow: hidden;
|
||||
box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
|
||||
}
|
||||
|
||||
/* Header */
|
||||
.header {
|
||||
background: linear-gradient(135deg, #dc3545 0%, #c82333 100%);
|
||||
padding: 40px 30px;
|
||||
text-align: center;
|
||||
}
|
||||
|
||||
.logo {
|
||||
font-size: 32px;
|
||||
font-weight: 700;
|
||||
color: #ffffff;
|
||||
text-decoration: none;
|
||||
letter-spacing: -1px;
|
||||
}
|
||||
|
||||
.tagline {
|
||||
color: #f8d7da;
|
||||
font-size: 14px;
|
||||
margin-top: 8px;
|
||||
}
|
||||
|
||||
/* Content */
|
||||
.content {
|
||||
padding: 40px 30px;
|
||||
}
|
||||
|
||||
.content h1 {
|
||||
font-size: 24px;
|
||||
font-weight: 600;
|
||||
margin: 0 0 20px 0;
|
||||
color: #212529;
|
||||
}
|
||||
|
||||
.content h2 {
|
||||
font-size: 20px;
|
||||
font-weight: 600;
|
||||
margin: 30px 0 15px 0;
|
||||
color: #495057;
|
||||
}
|
||||
|
||||
.content p {
|
||||
margin: 0 0 16px 0;
|
||||
color: #6c757d;
|
||||
line-height: 1.6;
|
||||
}
|
||||
|
||||
.content strong {
|
||||
color: #495057;
|
||||
}
|
||||
|
||||
/* Alert box */
|
||||
.alert-box {
|
||||
background-color: #f8d7da;
|
||||
border-left: 4px solid #dc3545;
|
||||
padding: 20px;
|
||||
margin: 20px 0;
|
||||
border-radius: 0 6px 6px 0;
|
||||
}
|
||||
|
||||
.alert-box p {
|
||||
margin: 0 0 10px 0;
|
||||
color: #721c24;
|
||||
}
|
||||
|
||||
.alert-box p:last-child {
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
/* Warning display */
|
||||
.warning-display {
|
||||
background: linear-gradient(135deg, #dc3545 0%, #c82333 100%);
|
||||
padding: 30px;
|
||||
border-radius: 8px;
|
||||
text-align: center;
|
||||
margin: 30px 0;
|
||||
box-shadow: 0 4px 12px rgba(220, 53, 69, 0.3);
|
||||
}
|
||||
|
||||
.warning-label {
|
||||
color: #ffffff;
|
||||
font-size: 14px;
|
||||
text-transform: uppercase;
|
||||
letter-spacing: 1px;
|
||||
margin-bottom: 10px;
|
||||
}
|
||||
|
||||
.warning-amount {
|
||||
color: #ffffff;
|
||||
font-size: 48px;
|
||||
font-weight: 700;
|
||||
margin: 0;
|
||||
line-height: 1;
|
||||
}
|
||||
|
||||
.warning-subtitle {
|
||||
color: #f8d7da;
|
||||
font-size: 14px;
|
||||
margin-top: 10px;
|
||||
}
|
||||
|
||||
/* Deadline display */
|
||||
.deadline-display {
|
||||
background: linear-gradient(135deg, #ffc107 0%, #e0a800 100%);
|
||||
padding: 20px;
|
||||
border-radius: 8px;
|
||||
text-align: center;
|
||||
margin: 20px 0;
|
||||
box-shadow: 0 4px 12px rgba(255, 193, 7, 0.3);
|
||||
}
|
||||
|
||||
.deadline-label {
|
||||
color: #212529;
|
||||
font-size: 12px;
|
||||
text-transform: uppercase;
|
||||
letter-spacing: 1px;
|
||||
margin-bottom: 5px;
|
||||
}
|
||||
|
||||
.deadline-date {
|
||||
color: #212529;
|
||||
font-size: 24px;
|
||||
font-weight: 700;
|
||||
margin: 0;
|
||||
}
|
||||
|
||||
/* Info box */
|
||||
.info-box {
|
||||
background-color: #fff3cd;
|
||||
border-left: 4px solid #ffc107;
|
||||
padding: 20px;
|
||||
margin: 20px 0;
|
||||
border-radius: 0 6px 6px 0;
|
||||
}
|
||||
|
||||
.info-box p {
|
||||
margin: 0 0 10px 0;
|
||||
color: #856404;
|
||||
}
|
||||
|
||||
.info-box p:last-child {
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
/* Info table */
|
||||
.info-table {
|
||||
width: 100%;
|
||||
border-collapse: collapse;
|
||||
margin: 20px 0;
|
||||
background-color: #f8f9fa;
|
||||
border-radius: 6px;
|
||||
overflow: hidden;
|
||||
}
|
||||
|
||||
.info-table th,
|
||||
.info-table td {
|
||||
padding: 15px;
|
||||
text-align: left;
|
||||
border-bottom: 1px solid #dee2e6;
|
||||
}
|
||||
|
||||
.info-table th {
|
||||
background-color: #e9ecef;
|
||||
font-weight: 600;
|
||||
color: #495057;
|
||||
width: 40%;
|
||||
}
|
||||
|
||||
.info-table td {
|
||||
color: #6c757d;
|
||||
}
|
||||
|
||||
.info-table tr:last-child td {
|
||||
border-bottom: none;
|
||||
}
|
||||
|
||||
/* Footer */
|
||||
.footer {
|
||||
background-color: #f8f9fa;
|
||||
padding: 30px;
|
||||
text-align: center;
|
||||
border-top: 1px solid #e9ecef;
|
||||
}
|
||||
|
||||
.footer p {
|
||||
margin: 0 0 10px 0;
|
||||
font-size: 14px;
|
||||
color: #6c757d;
|
||||
}
|
||||
|
||||
.footer a {
|
||||
color: #667eea;
|
||||
text-decoration: none;
|
||||
}
|
||||
|
||||
.footer a:hover {
|
||||
text-decoration: underline;
|
||||
}
|
||||
|
||||
/* Responsive */
|
||||
@media only screen and (max-width: 600px) {
|
||||
.email-container {
|
||||
margin: 0;
|
||||
border-radius: 0;
|
||||
}
|
||||
|
||||
.header,
|
||||
.content,
|
||||
.footer {
|
||||
padding: 20px;
|
||||
}
|
||||
|
||||
.logo {
|
||||
font-size: 28px;
|
||||
}
|
||||
|
||||
.content h1 {
|
||||
font-size: 22px;
|
||||
}
|
||||
|
||||
.warning-amount {
|
||||
font-size: 36px;
|
||||
}
|
||||
|
||||
.info-table th,
|
||||
.info-table td {
|
||||
padding: 10px;
|
||||
font-size: 14px;
|
||||
}
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body>
|
||||
<div class="email-container">
|
||||
<div class="header">
|
||||
<div class="logo">Village Share</div>
|
||||
<div class="tagline">Payment Dispute Alert</div>
|
||||
</div>
|
||||
|
||||
<div class="content">
|
||||
<h1>Payment Dispute Opened</h1>
|
||||
|
||||
<p>
|
||||
A payment dispute has been filed that requires immediate attention.
|
||||
Evidence must be submitted before the deadline to contest this
|
||||
dispute.
|
||||
</p>
|
||||
|
||||
<div class="warning-display">
|
||||
<div class="warning-label">Disputed Amount</div>
|
||||
<div class="warning-amount">${{amount}}</div>
|
||||
<div class="warning-subtitle">Funds withdrawn from platform balance</div>
|
||||
</div>
|
||||
|
||||
<div class="deadline-display">
|
||||
<div class="deadline-label">Evidence Due By</div>
|
||||
<div class="deadline-date">{{evidenceDueBy}}</div>
|
||||
</div>
|
||||
|
||||
<h2>Dispute Details</h2>
|
||||
<table class="info-table">
|
||||
<tr>
|
||||
<th>Rental ID</th>
|
||||
<td>{{rentalId}}</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<th>Item</th>
|
||||
<td>{{itemName}}</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<th>Dispute Reason</th>
|
||||
<td>{{reason}}</td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
<h2>Parties Involved</h2>
|
||||
<div class="info-box">
|
||||
<p><strong>Renter:</strong> {{renterName}} ({{renterEmail}})</p>
|
||||
<p><strong>Owner:</strong> {{ownerName}} ({{ownerEmail}})</p>
|
||||
</div>
|
||||
|
||||
<div class="alert-box">
|
||||
<p><strong>Action Required:</strong></p>
|
||||
<p>
|
||||
Log into the Stripe Dashboard to review and respond to this dispute.
|
||||
Submit evidence such as rental agreements, communication logs,
|
||||
delivery confirmation, and condition check photos before the
|
||||
deadline.
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="footer">
|
||||
<p><strong>Village Share - Admin Alert</strong></p>
|
||||
<p>
|
||||
This is an automated notification about a payment dispute requiring
|
||||
immediate attention.
|
||||
</p>
|
||||
<p>© 2025 Village Share. All rights reserved.</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
359
backend/templates/emails/disputeLostAlertToAdmin.html
Normal file
359
backend/templates/emails/disputeLostAlertToAdmin.html
Normal file
@@ -0,0 +1,359 @@
|
||||
<!DOCTYPE html>
|
||||
<html lang="en">
|
||||
<head>
|
||||
<meta charset="utf-8" />
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
|
||||
<title>Dispute Lost - Manual Review Required - Village Share</title>
|
||||
<style>
|
||||
/* Reset styles */
|
||||
body,
|
||||
table,
|
||||
td,
|
||||
p,
|
||||
a,
|
||||
li,
|
||||
blockquote {
|
||||
-webkit-text-size-adjust: 100%;
|
||||
-ms-text-size-adjust: 100%;
|
||||
}
|
||||
table,
|
||||
td {
|
||||
mso-table-lspace: 0pt;
|
||||
mso-table-rspace: 0pt;
|
||||
}
|
||||
img {
|
||||
-ms-interpolation-mode: bicubic;
|
||||
}
|
||||
|
||||
/* Base styles */
|
||||
body {
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
width: 100% !important;
|
||||
min-width: 100%;
|
||||
height: 100%;
|
||||
background-color: #f8f9fa;
|
||||
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
|
||||
Oxygen, Ubuntu, Cantarell, sans-serif;
|
||||
line-height: 1.6;
|
||||
color: #212529;
|
||||
}
|
||||
|
||||
/* Container */
|
||||
.email-container {
|
||||
max-width: 600px;
|
||||
margin: 0 auto;
|
||||
background-color: #ffffff;
|
||||
border-radius: 8px;
|
||||
overflow: hidden;
|
||||
box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
|
||||
}
|
||||
|
||||
/* Header */
|
||||
.header {
|
||||
background: linear-gradient(135deg, #721c24 0%, #491217 100%);
|
||||
padding: 40px 30px;
|
||||
text-align: center;
|
||||
}
|
||||
|
||||
.logo {
|
||||
font-size: 32px;
|
||||
font-weight: 700;
|
||||
color: #ffffff;
|
||||
text-decoration: none;
|
||||
letter-spacing: -1px;
|
||||
}
|
||||
|
||||
.tagline {
|
||||
color: #f8d7da;
|
||||
font-size: 14px;
|
||||
margin-top: 8px;
|
||||
}
|
||||
|
||||
/* Content */
|
||||
.content {
|
||||
padding: 40px 30px;
|
||||
}
|
||||
|
||||
.content h1 {
|
||||
font-size: 24px;
|
||||
font-weight: 600;
|
||||
margin: 0 0 20px 0;
|
||||
color: #212529;
|
||||
}
|
||||
|
||||
.content h2 {
|
||||
font-size: 20px;
|
||||
font-weight: 600;
|
||||
margin: 30px 0 15px 0;
|
||||
color: #495057;
|
||||
}
|
||||
|
||||
.content p {
|
||||
margin: 0 0 16px 0;
|
||||
color: #6c757d;
|
||||
line-height: 1.6;
|
||||
}
|
||||
|
||||
.content strong {
|
||||
color: #495057;
|
||||
}
|
||||
|
||||
/* Critical alert box */
|
||||
.critical-alert {
|
||||
background-color: #f8d7da;
|
||||
border: 2px solid #dc3545;
|
||||
padding: 20px;
|
||||
margin: 20px 0;
|
||||
border-radius: 6px;
|
||||
text-align: center;
|
||||
}
|
||||
|
||||
.critical-alert p {
|
||||
margin: 0;
|
||||
color: #721c24;
|
||||
font-weight: 600;
|
||||
font-size: 16px;
|
||||
}
|
||||
|
||||
/* Loss display */
|
||||
.loss-display {
|
||||
background: linear-gradient(135deg, #dc3545 0%, #c82333 100%);
|
||||
padding: 30px;
|
||||
border-radius: 8px;
|
||||
text-align: center;
|
||||
margin: 30px 0;
|
||||
box-shadow: 0 4px 12px rgba(220, 53, 69, 0.3);
|
||||
}
|
||||
|
||||
.loss-label {
|
||||
color: #ffffff;
|
||||
font-size: 14px;
|
||||
text-transform: uppercase;
|
||||
letter-spacing: 1px;
|
||||
margin-bottom: 10px;
|
||||
}
|
||||
|
||||
.loss-amount {
|
||||
color: #ffffff;
|
||||
font-size: 48px;
|
||||
font-weight: 700;
|
||||
margin: 0;
|
||||
line-height: 1;
|
||||
}
|
||||
|
||||
.loss-subtitle {
|
||||
color: #f8d7da;
|
||||
font-size: 14px;
|
||||
margin-top: 10px;
|
||||
}
|
||||
|
||||
/* Info box */
|
||||
.info-box {
|
||||
background-color: #fff3cd;
|
||||
border-left: 4px solid #ffc107;
|
||||
padding: 20px;
|
||||
margin: 20px 0;
|
||||
border-radius: 0 6px 6px 0;
|
||||
}
|
||||
|
||||
.info-box p {
|
||||
margin: 0 0 10px 0;
|
||||
color: #856404;
|
||||
}
|
||||
|
||||
.info-box p:last-child {
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
/* Info table */
|
||||
.info-table {
|
||||
width: 100%;
|
||||
border-collapse: collapse;
|
||||
margin: 20px 0;
|
||||
background-color: #f8f9fa;
|
||||
border-radius: 6px;
|
||||
overflow: hidden;
|
||||
}
|
||||
|
||||
.info-table th,
|
||||
.info-table td {
|
||||
padding: 15px;
|
||||
text-align: left;
|
||||
border-bottom: 1px solid #dee2e6;
|
||||
}
|
||||
|
||||
.info-table th {
|
||||
background-color: #e9ecef;
|
||||
font-weight: 600;
|
||||
color: #495057;
|
||||
width: 50%;
|
||||
}
|
||||
|
||||
.info-table td {
|
||||
color: #6c757d;
|
||||
}
|
||||
|
||||
.info-table tr:last-child td {
|
||||
border-bottom: none;
|
||||
}
|
||||
|
||||
/* Action list */
|
||||
.action-list {
|
||||
background-color: #e7f3ff;
|
||||
border-left: 4px solid #0066cc;
|
||||
padding: 20px;
|
||||
margin: 20px 0;
|
||||
border-radius: 0 6px 6px 0;
|
||||
}
|
||||
|
||||
.action-list h3 {
|
||||
margin: 0 0 15px 0;
|
||||
color: #004085;
|
||||
font-size: 16px;
|
||||
}
|
||||
|
||||
.action-list ol {
|
||||
margin: 0;
|
||||
padding-left: 20px;
|
||||
color: #004085;
|
||||
}
|
||||
|
||||
.action-list li {
|
||||
margin-bottom: 10px;
|
||||
}
|
||||
|
||||
.action-list li:last-child {
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
/* Footer */
|
||||
.footer {
|
||||
background-color: #f8f9fa;
|
||||
padding: 30px;
|
||||
text-align: center;
|
||||
border-top: 1px solid #e9ecef;
|
||||
}
|
||||
|
||||
.footer p {
|
||||
margin: 0 0 10px 0;
|
||||
font-size: 14px;
|
||||
color: #6c757d;
|
||||
}
|
||||
|
||||
.footer a {
|
||||
color: #667eea;
|
||||
text-decoration: none;
|
||||
}
|
||||
|
||||
.footer a:hover {
|
||||
text-decoration: underline;
|
||||
}
|
||||
|
||||
/* Responsive */
|
||||
@media only screen and (max-width: 600px) {
|
||||
.email-container {
|
||||
margin: 0;
|
||||
border-radius: 0;
|
||||
}
|
||||
|
||||
.header,
|
||||
.content,
|
||||
.footer {
|
||||
padding: 20px;
|
||||
}
|
||||
|
||||
.logo {
|
||||
font-size: 28px;
|
||||
}
|
||||
|
||||
.content h1 {
|
||||
font-size: 22px;
|
||||
}
|
||||
|
||||
.loss-amount {
|
||||
font-size: 36px;
|
||||
}
|
||||
|
||||
.info-table th,
|
||||
.info-table td {
|
||||
padding: 10px;
|
||||
font-size: 14px;
|
||||
}
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body>
|
||||
<div class="email-container">
|
||||
<div class="header">
|
||||
<div class="logo">Village Share</div>
|
||||
<div class="tagline">Dispute Lost - Manual Review Required</div>
|
||||
</div>
|
||||
|
||||
<div class="content">
|
||||
<h1>Dispute Lost - Owner Already Paid</h1>
|
||||
|
||||
<div class="critical-alert">
|
||||
<p>
|
||||
MANUAL REVIEW REQUIRED: The platform has lost this dispute, but the
|
||||
owner has already received their payout.
|
||||
</p>
|
||||
</div>
|
||||
|
||||
<div class="loss-display">
|
||||
<div class="loss-label">Platform Loss</div>
|
||||
<div class="loss-amount">${{amount}}</div>
|
||||
<div class="loss-subtitle">Dispute lost - funds returned to renter</div>
|
||||
</div>
|
||||
|
||||
<h2>Financial Impact</h2>
|
||||
<table class="info-table">
|
||||
<tr>
|
||||
<th>Rental ID</th>
|
||||
<td>{{rentalId}}</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<th>Disputed Amount Lost</th>
|
||||
<td style="color: #dc3545"><strong>${{amount}}</strong></td>
|
||||
</tr>
|
||||
<tr>
|
||||
<th>Owner Payout (already sent)</th>
|
||||
<td>${{ownerPayoutAmount}}</td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
<h2>Owner Information</h2>
|
||||
<div class="info-box">
|
||||
<p><strong>Name:</strong> {{ownerName}}</p>
|
||||
<p><strong>Email:</strong> {{ownerEmail}}</p>
|
||||
</div>
|
||||
|
||||
<div class="action-list">
|
||||
<h3>Recommended Actions</h3>
|
||||
<ol>
|
||||
<li>Review the dispute details in Stripe Dashboard</li>
|
||||
<li>Assess whether to pursue clawback from owner's future payouts</li>
|
||||
<li>Document the decision and reasoning</li>
|
||||
<li>If clawback approved, contact owner before deducting</li>
|
||||
</ol>
|
||||
</div>
|
||||
|
||||
<p style="color: #6c757d; font-size: 14px">
|
||||
This alert was sent because the dispute was lost after the owner had
|
||||
already received their bank deposit. Manual review is required to
|
||||
determine next steps.
|
||||
</p>
|
||||
</div>
|
||||
|
||||
<div class="footer">
|
||||
<p><strong>Village Share - Admin Alert</strong></p>
|
||||
<p>
|
||||
This is an automated notification about a dispute loss requiring
|
||||
manual review.
|
||||
</p>
|
||||
<p>© 2025 Village Share. All rights reserved.</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
Reference in New Issue
Block a user