<h1>Lost Item Claim Filed - Action Required</h1>

<p>Hello Customer Service Team,</p>

<p>A lost item claim has been filed by an item owner and requires review and processing:</p>

<div class="info-box">
    <p><strong>Rental ID:</strong> {{rentalId}}</p>
    <p><strong>Item:</strong> {{itemName}}</p>
    <p><strong>Owner:</strong> {{ownerName}} ({{ownerEmail}})</p>
    <p><strong>Renter:</strong> {{renterName}} ({{renterEmail}})</p>
</div>

<h2>Lost Item Details</h2>

<div class="alert-box">
    <p><strong>Reported Lost At:</strong> {{reportedAt}}</p>
    <p><strong>Scheduled Return Date:</strong> {{scheduledReturnDate}}</p>
    <p><strong>Replacement Cost:</strong> ${{replacementCost}}</p>
</div>

<h2>Next Steps</h2>

<p>Please follow this process:</p>

<ol style="color: #495057; margin: 20px 0; padding-left: 20px;">
    <li>Review the lost item claim and rental history</li>
    <li>Send an email to the renter ({{renterEmail}}) with the lost item claim details</li>
    <li>Include the replacement cost amount: ${{replacementCost}}</li>
    <li>Request the renter's response and provide 48 hours to reply</li>
    <li>If the renter agrees or does not respond within 48 hours, manually charge the replacement cost through the Stripe dashboard</li>
    <li>If the renter disputes and claims they returned the item, open a formal dispute case and review evidence from both parties</li>
    <li>Request proof of return from the renter if they dispute the claim</li>
</ol>

<div class="info-box">
    <p><strong>Note:</strong> The replacement fee has NOT been automatically charged. Manual review and processing is required.</p>
</div>

<p>Thank you for your attention to this matter.</p>
