<h1>Damage Report Filed - Action Required</h1>

<p>Hello Customer Service Team,</p>

<p>A damage report has been filed by an item owner and requires review and processing:</p>

<div class="info-box">
    <p><strong>Rental ID:</strong> {{rentalId}}</p>
    <p><strong>Item:</strong> {{itemName}}</p>
    <p><strong>Owner:</strong> {{ownerName}} ({{ownerEmail}})</p>
    <p><strong>Renter:</strong> {{renterName}} ({{renterEmail}})</p>
</div>

<h2>Damage Details</h2>

<div class="alert-box">
    <p><strong>Description:</strong></p>
    <p style="background-color: #f8f9fa; padding: 10px; border-left: 3px solid #ffc107; margin: 10px 0;">{{damageDescription}}</p>

    <p><strong>Can item be fixed?</strong> {{canBeFixed}}</p>
    {{#if repairCost}}
    <p><strong>Repair Cost:</strong> ${{repairCost}}</p>
    {{/if}}

    <p><strong>Needs replacement?</strong> {{needsReplacement}}</p>
    {{#if replacementCost}}
    <p><strong>Replacement Cost:</strong> ${{replacementCost}}</p>
    {{/if}}

    <p><strong>Proof of Ownership Provided:</strong> {{hasProofOfOwnership}}</p>
</div>

<h2>Fee Summary</h2>

<div class="info-box">
    <p><strong>{{feeTypeDescription}}:</strong> ${{damageFee}}</p>
    {{#if lateFee}}
    <p><strong>Late Return Fee:</strong> ${{lateFee}}</p>
    {{/if}}
    <p style="font-size: 1.1em; border-top: 2px solid #dee2e6; padding-top: 10px; margin-top: 10px;"><strong>Total Additional Fees:</strong> ${{totalFees}}</p>
</div>

<h2>Next Steps</h2>

<p>Please follow this process:</p>

<ol style="color: #495057; margin: 20px 0; padding-left: 20px;">
    <li>Review the damage description and supporting documentation (photos, proof of ownership)</li>
    <li>Send an email to the renter ({{renterEmail}}) with the damage claim details</li>
    <li>Include the calculated damage fee amount and breakdown</li>
    <li>Request the renter's response and provide 48 hours to reply</li>
    <li>If the renter agrees or does not respond within 48 hours, manually charge the damage fee through the Stripe dashboard</li>
    <li>If the renter disputes, open a formal dispute case and review evidence from both parties</li>
    <li>Consider requesting additional documentation if needed (repair receipts, replacement invoices)</li>
</ol>

<div class="info-box">
    <p><strong>Note:</strong> The damage fees have NOT been automatically charged. Manual review and processing is required.</p>
</div>

<p>Thank you for your attention to this matter.</p>
